How do I make a complaint about my Zenith policy?

At Zenith we are dedicated to delivering a first class level of service to all policyholders.  However, we accept that things can occasionally go wrong and would rather be told about any concerns you have so that we can take steps to make sure the service you receive meets your expectations in the future.
 
If a dispute regarding your policy or claim does arise, and it cannot be resolved by reference to your insurance intermediary/broker please contact:

Complaints Handling, Zenith Insurance Management UK Ltd, Chester House, Harlands Road, Haywards Heath, West Sussex RH16 1LR

Tel: 0844 874 0630

Email: complaints@zenith-insurance.co.uk

We will always confirm receipt of your complaint within five working days and do our best to resolve the problem within four weeks. If we are unable to do so, we will let you know when the answer may be expected. If we have not resolved the matter within eight weeks, you can refer the matter to the Financial Ombudsman Service.

Download Complaints Procedure PDF